Returns & Exchanges
At Suhana Masale, we ensure the highest quality for our spice blends and food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect shipments within 48 hours of delivery.
Inspection and Documentation
Upon receiving your order, please inspect the packaging for any signs of damage or leakage and take clear photographs of the affected items.
Contact Support
Email our customer service team at [email protected] within 48 hours, including your order number and the photographs of the damaged products.
Verification Process
Our quality control team will review your claim within 3-5 business days to verify the issue and approve the return or replacement request.
Resolution and Refund
Once approved, we will either dispatch a fresh replacement or initiate a full refund to your original payment method within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing